BlackJack AU · Contact
Contact BlackJack AU
One inbox, and the writer reads it himself. Anything pointing out a mistake is checked against the test records and answered inside two business days; the rest gets a reply within five.
Answers in English, Monday to Friday, on Australian Eastern time.
Include the page address and the sentence you are querying. A limit, a table count or a payout time that is wrong gets fixed in the text and the update date moves with it.
Requests for access, correction or deletion under the privacy policy come to the same address, with “Privacy” in the subject line.
Things worth writing in about
- Something wrong on a page. Limits, studios and payment routes change at casinos without any announcement. A report that arrives with a screenshot gets fixed fastest.
- A question about a table or a rule. Which Evolution table still pays 3:2, whether one casino or another permits double after split, how a particular side bet settles. Anything that would help more than one reader gets folded into the relevant FAQ.
- A casino worth testing. Any operator running AUD accounts and dealing live blackjack can be put forward. It goes through the same six-step test as everything else before it appears anywhere on the site.
- A problem with a casino. This site runs no casino and cannot unlock funds or open an account for anyone. What it does do is log what readers report, and drop an operator from the ranking once withdrawals stop clearing the way they are described.
What this inbox cannot do
It cannot place a bet, open an account, get a deposit back or pass anyone's details on to a casino. A disagreement over a specific account belongs first with the operator's own support desk and after that with its licence holder, whose contact details are printed in the casino's footer. It also will not accept copy supplied by a casino, paid placements or promo codes, and the reasoning behind that is on the how we review page.
Help with gambling
This is not a counselling service. Free, confidential help runs at every hour through Gambling Help Online on 1800 858 858, and the playing responsibly page sets out every Australian service alongside the account controls.